Free Assessment

Terms and Conditions

The content of this web-site is for information purposes only. By accessing or using the Mr & Mrs Cloud website and services, you agree to be bound by these Terms and Conditions as outlined in this notice. If you do not agree to them, do not use this site or download any information.

The information is not intended for use without professional advice. If you rely on the information it is at your own risk and Mr & Mrs Cloud Pty Ltd (ABN 776 134 641 36) accept and shall have no liability of whatever nature and howsoever arising in respect of any claim, damages, loss or expense, whether direct or indirect including consequential loss or loss of profit, arising out of or in connection with the reliance by you, the browser, on the contents of this web-site, or the user of the products and services described herein.

Mr & Mrs Cloud endeavours to ensure that the data and other material in this web-site are correct and complete, but does not accept liability for any error made in or omission from this web-site. The development of Mr & Mrs Cloud products and services is continuous and published information may not be up to date. It is important to check the current position with Mr & Mrs Cloud.

You acknowledge and agree that all proprietary rights in the information received shall remain the property of Mr & Mrs Cloud. Reproduction, redistribution and transmission of any information contained in the web-site is strictly prohibited.

Mr & Mrs Cloud shall not be liable for any claims or losses of any nature, arising indirectly or directly from use of the data or material on this site or unauthorised access to this site or otherwise howsoever arising (except to the extent required by law).

The contents of this web-site do not constitute an invitation to invest in shares of Mr & Mrs Cloud. Links to other sites from this web-site are for information purposes only. Should the viewer leave this web-site via a link contained herein, and view content that is not provided by Mr & Mrs Cloud, the viewer does so at its own risk. The content of web-sites to which you link will not have been developed, checked for accuracy, or otherwise reviewed by Mr & Mrs Cloud. Mr & Mrs Cloud is not responsible for damages or losses caused by any delays, defects or omissions that may exist in the services, information or other content provided in such site, whether actual, alleged, consequential or punitive. Mr & Mrs Cloud makes no guarantees or representations as to, and shall have no liability for, any electronic content delivered by any third party, including, without limitation, the accuracy, subject matter, quality or timeliness of any electronic content.

The user agrees to submit exclusively to the law of Australia and the jurisdiction of the courts of Australia in respect of any dispute arising out of use of the web-site.

In the event any that any of these terms and conditions are held to be invalid or unenforceable, the remaining terms and conditions will remain in full force.

Course fees and Payment

You agree to pay the relevant fees (including GST) for the relevant Course (Course Fee) using the payment method selected on your enrolment form. You also accept that you are required to pay the full amount of the Course Fee even if you do not complete the Course.

If you are under 18:

You represent and agree that you possess the legal consent of your parent or guardian to enrol in a Course provided by Mr & Mrs Cloud; and You accept that your parent/guardian is responsible for the payment of the Course Fee

Course Fees and Payment

  • Try Before You Buy: We want you to be confident in your decision to invest in your education. That’s why we offer a “try before you buy” option. The first two classes of any cohort-based course are a free trial, giving you a taste of the real learning experience. To access this free trial, you will need to pay the milestone fee in full upfront or have a direct debit payment plan enabled. This ensures your commitment and allows us to provide the best possible learning environment for all students.
  • Upfront Payment: To secure your place in a course after the free trial, full payment of the relevant course fees or milestone fees is required.
  • Easy Cancellation: If after the first two classes you decide the course isn’t the right fit for you, simply withdraw before the third class starts. You’ll receive a full refund of any fees paid, or any direct debit arrangements will be canceled, and your payment fully refunded.
  • No Refunds After Third Class: Attending the third class confirms your commitment to the course. No refunds will be issued after this point, regardless of the reason for withdrawal.
  • Milestone-Based Payments: Our courses are structured around milestones, representing significant learning stages. You are responsible for paying the full fee for the milestone you are currently participating in. We do not offer partial payments or prorated amounts for milestones.

  • Payment Obligation: If you decide to continue your learning journey with us after the free trial, attending the third class or any classes after that means you agree to pay the full course fee. This applies even if you later decide to withdraw from the course for any reason.

  • Payment Options: We understand that everyone’s financial situation is different. That’s why we offer flexible payment options:   

    • Full Payment: You can pay the entire course fee upfront.
    • Installments: We are happy to work with you to create a payment plan that suits your budget. Just let us know before the third class starts so we can set this up.

  • Financial Hardship: We believe that everyone should have access to quality education. If you’re facing financial difficulties, we encourage you to talk to us. We can help you apply for a direct debit payment plan through our partner, Pay Advantage. This allows you to spread the cost over smaller, more manageable payments. You’ll need to authorize this direct debit arrangement.

  • Non-Payment:

    We understand that life can throw unexpected curveballs, and sometimes financial difficulties arise. We genuinely want to support you in your learning journey. If you ever find yourself facing challenges in meeting your payment obligations, please reach out to us as soon as possible. Open communication is key, and we’re here to help.

    In the event that we don’t hear from you and payment remains outstanding, we may need to take the following steps:

    • Friendly Reminder: We’ll send you a friendly reminder about the outstanding payment, just in case it slipped your mind.
    • Reaching Out: We’ll try to get in touch with you by phone or email to see if we can work out a solution together.
    • Formal Request: If we’re unable to reach you, we might send a formal letter requesting payment.
    • Working Together: If the payment remains outstanding, we may involve a debt recovery agency. Their role is to work with you to find a way to settle the outstanding amount.
    • Further Steps: In some cases, the debt recovery agency may need to take further steps, such as referring the matter to the Civil and Administrative Tribunal (VCAT) for resolution.
    • Certificates and Future Access: Please keep in mind that we can only issue certificates or statements of attainment once all course fees are paid in full. Also, outstanding fees may affect your ability to enroll in future Mr & Mrs Cloud courses.

    We believe in fostering a supportive and understanding learning environment. We’re always here to discuss any concerns you may have and work together to find the best possible solution.

Satisfaction Guarantee/Free Re-Sit Policy:

After you have completed a paid course, if you are unsatisfied with your training experience for any reason or need a refresher you can re-sit the same class (provided it is the same version) within twelve (12) months of your original course date using your same materials on a space available basis. This free re-sit is only applicable for guaranteed-to-run Mr & Mrs Cloud delivered courses.

*Additional lab/kit costs may apply to certain courses.

Class Attendance Privacy Policy:

All parties are expressly prohibited from the use of any recording device during a class presentation. In-person classes prohibit the use of camcorders, cell phones or any other audio and/or video recording devices. Online classes prohibit the use of video capture software or any other audio and/or video recording devices. The material covered in class is not to be recorded or rebroadcasted in any capacity as this constitutes a theft of intellectual property.

Course enrolment, commencement and duration

Course enrolment is complete when you have made a specified and agreed upon payment. Course commencement is effective from the registered first day of the course. The duration of the Course is as stated on the course page, welcome letter and/or advised at time of enrolment (Course Completion Date).

In the event that you do not complete the Course by the Course Completion Date, you may apply for an extension as detailed below. Otherwise, your enrolment will be cancelled by Mr & Mrs Cloud.

Payments

You may pay the Course Fee using a MasterCard, Visa, or American Express via the Mr & Mrs Cloud payment gateway, or by bank transfer.

If the credit or debit card is not issued in your name, you must have the permission of the cardholder to use their card to pay the Course Fee.

When your payment is confirmed, the Fee (minus any discounts or credit applied), will be deducted from your credit or debit card and a tax invoice will be available for download.

All monies are non-refundable once payment has been made. Payment of the Course Fee does not guarantee that you will achieve competency in the Course.

Any additional charges from the use of your credit card are dependent on your financial institution and are not the responsibility of Mr & Mrs Cloud.

Direct debit

To confirm enrolment in a Course you must complete an Enrolment Form and pay either a portion of the Course Fee or the Course Fee in full. If you enrol using our direct debit flexible payment plan, no certificates will be issued until you have provided full payment of the Course Fee. If payment is rejected under a direct debit payment plan due to insufficient funds in your account, Mr & Mrs Cloud reserves the right to deduct an additional dishonour fee from your account.

Mr & Mrs Cloud reserves the right to cancel your enrolment and withhold your Certificate/Statement of Attainment if full payment is not made.

Refunds

  • Pre-Commencement: Full refunds are available if a course is canceled by Mr & Mrs Cloud prior to commencement.
  • Post-Commencement: No refunds are available after the commencement of the third class.
  • Exceptional Circumstances: Refund requests after the commencement of the third class will be considered only in exceptional circumstances and are subject to Mr & Mrs Cloud’s discretion.

Privacy

Please refer to the Mr & Mrs Cloud Privacy Policy

Mr & Mrs Cloud responsibilities

Mr & Mrs Cloud has a responsibility to you to provide you with a Course that will assist you as much as possible in attaining competency. Mr & Mrs Cloud agrees to provide the following:

A tax invoice upon request;
Login details to access online Course Materials; Feedback where applicable on submitted assessment tasks; and
Upon satisfactory completion of the course (if applicable), issue a Certificate of Course Completion

Your responsibilities

As an Mr & Mrs Cloud student you agree to the following:

Accept these Terms and Conditions;

  • Submit an enrolment form and pay the Course Fee (or deposit where applicable) by the agreed timeframe;
  • Ensure that all information provided by you to Mr & Mrs Cloud is accurate;
  • Notify Mr & Mrs Cloud of any contact changes (email, telephone, address etc).
  • Advise Mr & Mrs Cloud of any difficulties or problems experienced by you with Mr & Mrs Cloud staff, procedures or training as soon as possible or within a reasonable time of an event or incident occurring;
  • Participate in your Course cooperatively and courteously and not disrupt the class;
  • Complete your Course assessments by the required date;
  • Speak directly with your Course mentors for all matters relating to course materials, presentations, homework and class projects;
  • Take responsibility to implement sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output; and
  • Not submit or claim as your own, work derived from other sources or work completed by another person.

Intellectual property

Intellectual property within the Course Materials, logos and other information available on the Mr & Mrs Cloud website, is owned by Mr & Mrs Cloud. You may not copy, reproduce, modify or adapt any or all of the Course Materials and other items made available to you by Mr & Mrs Cloud without the prior written consent of Mr & Mrs Cloud.

Disclaimers and limitation of liability

Mr & Mrs Cloud does not claim, represent or warrant that a Course or Course Materials are suitable for your purposes or are error free. The Courses and Course Materials are intended to be a learning aid in Australia,New Zealand,India,Singapore,USA and are not intended to be a substitute for your own study, completion of study assignments, work or class attendance.

All content provided by Mr & Mrs Cloud, including the information, names, images, pictures, logos and icons regarding or relating to Mr & Mrs Cloud, its products and services (or to third party products and services), is provided “as is” and on an “as available” basis.

To the extent permitted by law:

Mr & Mrs Cloud excludes all representations and warranties (whether express or implied by law) including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy;

Mr & Mrs Cloud does not guarantee the timeliness, completeness or performance of any aspect of the Courses, Course Materials or website content;

While Mr & Mrs Cloud endeavours to ensure that all content provided in every course is correct at the time of publication, no responsibility is accepted by or on behalf of Mr & Mrs Cloud for any errors, omissions or inaccurate content on the Course and Course Materials; and

Mr & Mrs Cloud does not warrant that Courses will be uninterrupted or error-free, that defects will be corrected, or that the Courses or website will be free of viruses or bugs.

General

Replace all previous representations, arrangements, understanding and agreements between you and Mr & Mrs Cloud;

Consist of the entire agreement between you and Mr & Mrs Cloud; and

Are governed by the laws of the State of New South Wales and the State of Victoria.

You and Mr & Mrs Cloud agree to submit to the non-exclusive jurisdiction of the courts of New South Wales and Victoria.

If any of these Terms and Conditions are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which they are intended to be effective, then, to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and conditions and the remaining Terms and Conditions shall survive and continue to be binding and enforceable.

You may not transfer any of your rights under these Terms and Conditions to any other person. Mr & Mrs Cloud may transfer our rights under these Terms and Conditions to another business.

Vouchers, discount codes & promotions

Mr & Mrs Cloud reserves the right to change the Terms and Conditions of a promotion at any time and change the validity of voucher codes at any time in the event of unforeseen circumstances.

The requirements of any promotion must be fulfilled within the specified expiry date otherwise Mr & Mrs Cloud reserves the right to withhold or withdraw a voucher, discount or promotion.

Payments processed during a promotional period, with a discount code or a voucher is non-refundable and may only be transferable to appropriate course credits or alternatives upon the written approval of Mr & Mrs Cloud’s management.

Survey Content

We may promote Mr & Mrs Cloud and its services using parts or all of the testimonials, feedback, ratings, comments and content you provide to us as part of the course surveys (referred to as “Survey Content”).

You grant Mr & Mrs Cloud authorisation to use your name in combination with Survey Content in any and all media in connection with Mr & Mrs Cloud’s promotional or non promotional efforts. Use may include -and is not limited to- Survey Content being displayed on Mr & Mrs Cloud’s website, landing pages, course guides, social media channels. 

Mr & Mrs Cloud will include your name and picture as part of the Survey Content. You grant Mr & Mrs Cloud an irrevocable, perpetual, unrestricted, worldwide, non-exclusive, royalty-free license to copy, use, modify, publish, upload, distribute, transmit, publicly display and create derivative works from your Survey Content for any purpose without compensation to you, including for the purpose of promoting Mr & Mrs Cloud and its services.

You also acknowledge and agree that your Survey Content is non-confidential and non-proprietary.

User Content

Mr & Mrs Cloud may provide you and other Users with an opportunity to participate in message boards, chat rooms, forums and other communication features.

Mr & Mrs Cloud may also provide you and other Users with an opportunity to submit, post and make available visual or verbal content from your portfolio, articles you have written, personal project work you have developed on Mr & Mrs Cloud’s platforms, channels and touchpoints (referred to as “User Content”). 

You represent and warrant that: 

(i) you own and shall continue to own the rights to all User Content you make available or ask us to post through Mr & Mrs Cloud’s platforms, channels and touchpoints

(ii) the posting and use of your User Content does not violate the privacy rights, publicity rights, copyrights, contract rights, intellectual property rights, or any other rights of any person or organisations; 

(iii) the posting of your User Content on Mr & Mrs Cloud’s platforms, channels and touchpoints does not result in a breach of contract between you and a third party. (iv) you agree to pay all royalties, fees, and any other monies owing to any person as a result of posting your User Content on Mr & Mrs Cloud’s platforms, channels and touchpoints. 

You also acknowledge and agree that your User Content is non-confidential and non-proprietary.

Contact

If you have any questions about these Terms and Conditions, please contact Mr & Mrs Cloud:

Mr & Mrs Cloud Pty Ltd | ABN 776 134 641 36

4,St.Andrews Dr,

Werribee, VIC 3030 Australia

Email: contact@mrandmrscloud.com