Privacy Policy
What is the purpose of this policy?
Mr and Mrs Cloud Pty Ltd (Mr and Mrs Cloud) is dedicated to protecting your privacy and ensuring your personal information is managed securely and transparently. This policy outlines how we collect, use, and protect your information, in strict compliance with applicable laws and regulations.
This policy ensures that Mr and Mrs Cloud provides a safe and secure environment for learners, staff, and partners by adhering to privacy principles. We do not sell or share your personal information, including phone numbers, with third parties or affiliates for marketing or lead generation purposes.
We may update this policy from time to time. If changes are made, we will notify you and provide access to the updated policy.
For any questions, please contact us at academy@mrandmrscloud.com.
Why do we collect personal and sensitive information?
We collect personal information solely for the purpose of providing and improving our services, which include:
- Online training programs.
- Career advisory services.
- Event management and communication.
We only collect information that is necessary for these activities.
What kind of personal and sensitive information do we collect?
The types of personal information we collect may include:
- Learner Information: Name, email, phone number, address, and payment details.
- Usage Data: Anonymous data from our website to improve navigation and user experience.
- Event Content: Photos or videos from events, used for marketing purposes with prior consent.
How do we collect personal and sensitive information?
We collect personal information:
- Directly from you through registration forms, phone calls, or emails.
- Via our website when you interact with content.
- From authorized third parties, if applicable.
How Do We Use Your Information?
We use your personal information exclusively for:
- Providing training, career advisory services, and event updates.
- Sending important notifications, such as class schedules, reminders, and progress updates.
- Improving our services based on user feedback.
We will not sell, share, or disclose your personal information, including phone numbers, to third parties or affiliates for marketing, lead generation, or promotional purposes.
SMS Communication
We may use SMS to:
- Send course reminders, updates, and notifications.
- Share important information about your training or career advisory services.
- Provide motivational or progress-related updates.
All SMS communications are sent only to users who have opted in and provided explicit consent. We include an opt-out option in every SMS message.
No SMS-related information, including phone numbers, will be shared with third parties or affiliates for any purpose.
Data Security and Storage
We take data security seriously and ensure that all personal information is securely stored and protected from unauthorized access, misuse, or disclosure. Our systems are regularly reviewed to maintain compliance with best practices and legal standards.
Accessing and Updating Your Information
You have the right to access and update your personal information at any time. To make changes or request access, contact our Privacy Officer at contact@mrandmrscloud.com. We will process your request promptly and at no cost where feasible.
Sharing of Information
We do not share your personal information with third parties except in the following circumstances:
- When required by law or to comply with regulatory obligations.
- To service providers directly involved in delivering our services (e.g., instructors or facilitators), only as necessary.
We will never sell or share your information, including phone numbers, for marketing, lead generation, or promotional purposes.
Complaints and Feedback
If you believe your personal information has been mishandled, please contact our Privacy Officer at academy@mrandmrscloud.com. We will investigate your concerns and respond promptly. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at enquiries@oaic.gov.au.
Changes to This Policy
We may update this policy periodically. Any changes will be communicated to you, and the updated version will be made available on our website.
Contact Information
For privacy-related inquiries, please contact:
Mr and Mrs Cloud Privacy Officer
Email: academy@mrandmrscloud.com
Website: www.mrandmrscloud.com